Regular and one-off cleans

When arranging for your property to be cleaned for the first time, we will endeavour to find a day and a time that suits you. Once this has been arranged, the same cleaners will see you on the same day and time each week or fortnight.

All our cleaners work in pairs to ensure safety, and to help you build up a rapport. This continuity allows the cleaners to be aware of any specific requirements you might have, and keeps the cleaning to the highest possible standard.

After the first clean we will contact you to gain feedback and improve our service. The cleaners will endeavour to clean your home to your exact requirements. They can, within reason, manage anything inside of the property. Unfortunately, our insurance does not allow them to carry out tasks outside of the house.

This is fine! All of our monthly customers are contacted the week prior to their clean. We will strive to arrange your clean at the most convenient time for yourself. Unfortunately, we cannot guarantee the same team or day each month.

Payment can be left with the cleaning staff on the day of the clean, by cash or cheque. They will leave you a completed VAT receipt for your records.

All of our regular customers will receive the same team on the same agreed day of each week, fortnight or month. This continuity improves the service you receive and helps keep your house clean to the high standards we expect.

New Pin Clean Ltd is a service company and our cleaning staff represent our company. With this in mind, it is vital that we continue to offer the best service, given by the best staff.

After the interview has taken place and all the relevant checks have been made, any recruit will be placed on a probationary period, undertaking continuous training from day one. This involves liaising with current staff and customers.

Yes. Every member of our team is covered by our comprehensive liability insurance that ensures any accidents within the home are fully covered. It is vitally important that this is the case, as accidents do happen. 

If you feel it is necessary, then yes, we will be happy to meet you and see your property before the first clean. With over 18 years’ of experience, we have found that every home is different, even if the houses look identical on the outside! The length of each clean will vary depending on the tasks each client wants completing.

We are Sheffield’s largest domestic cleaning provider.  Approximately half of our customers receive our services whilst at work. We are entrusted with keys and alarm codes, in order to complete these cleans. 

Each key is given a numeric code that has no immediate relevance to your property. Any personal information entrusted with us is kept in our safe at all times.

Yes. As long as we can enter the property at our agreed time then the clean will go ahead as planned. Any keys needed to enter your property can be dropped off at our office, or we can arrange to pick them up at a convenient time. If you wish to cancel for the duration of your trip, we would ask that you contact us directly at the office at the earliest available opportunity.

No. There are no contracts to be signed. If you wish to alter or bring an end to our arrangement, then contact us directly at the office at the earliest available opportunity.

No. All costs are kept to a minimum. There are no franchise fees, commission payments or agency fees that have to be paid. All our cleaning staff work for New Pin Clean Limited, therefore we pay them directly. As a result, we have more control and responsibility.

We use a full range of domestic cleaning products that are specific to each area of your home. All products are pH neutral and are completely safe to use around your home.